Final Review (04/30/23): I have re-added a star to my review because, while the pillow may not have been perfect for me, I find Zamat's customer service to be superior. They have shown me that they're not only knowledgeable where their product is concerned, but they also want satisfied customers. I find that extremely admirable.Previous Review: At first I rated this pillow 5 stars, although that review was based on how durable the pillow seemed and the fact that I was waking-up headache free for the first time in ages. The stars were not based on comfort as I found this pillow to be quite hard and not as 'cozy' as I'd hoped, but a message from the seller (excellent customer service) assured me that the pillow would get better with time.Unfortunately, it hasn't. It's still quite hard to lay on, yet it's no longer supporting my neck in the same way that it initially did. While I'm not totally disappointed -- after all, I did get 5 months out of my purchases -- I won't be purchasing a replacement.Would I discourage others from trying this pillow? No. I do believe it's a decent pillow, but it's not the right pillow for me.Minus 2 stars (from excellent to average) for lack of softness and decrease in support after less than 6 months.